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RED GLASS SOCIETY FAQ
HOW MUCH DOES IT COST TO JOIN THE RED GLASS SOCIETY WINE CLUB?
There is no cost to join but you can expect that each of your shipments will average around $500 each.
WHEN CAN I EXPECT TO BE BILLED FOR MY CLUB SHIPMENTS?
Quarterly memberships bill in March, May, October, and December.
HOW ARE MY RED GLASS SOCIETY WINE SELECTIONS MADE EACH QUARTER?
Our Master Sommelier, Gillian Balance, hand selects 4 of our finest Cabernet Sauvignons from across 8 of our Napa Valley and Sonoma wineries including Beaulieu Vineyard, Beringer Vineyard, Sterling Vineyards, Provenance Vineyards, Hewitt Vineyard, Etude Winery, Chateau St. Jean, & Stags' Leap Winery. You will also be given the option to customize your order if you would like.
WHAT STATES CAN YOU SHIP CLUB SHIPMENTS TO?
Due to legal restrictions, we are only permitted to ship wine to the following states: AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IA, KS, KY, ME, MD, MA, MI, MN, MO, MT, NE, NV, NH, NM, NY, NC, ND, OR, PA, SC, TN, TX, VT, VA, WA, WV & WI.
HOW LONG DOES MY MEMBERSHIP LAST?
For as long as you are happy with your subscription, with the minimum commitment of 2 shipments.
HOW WILL I KNOW WHEN I WILL BE CHARGED?
You will receive an email notification 10 days prior to the billing of your shipment, letting you know the selection and add-on options. After billing you will see a charge from TheWineShop.com on your statement.
HOW MUCH WILL I BE CHARGED FOR SHIPPING?
Shipping is always included for Red Glass Society members. Take advantage of the free shipping by adding on to your club shipment during the customization period - ship all the wine you want for no additional charge.
I HAVE BEEN CHARGED FOR MY RED GLASS SOCIETY SHIPMENT, WHEN WILL I RECEIVE IT?
You will be charged for your release the day it ships out. For most of the West Coast, wine shipments are delivered 1 to 2 days later. For East Coast addresses, wine shipments are delivered between 5 to 10 business days. When your release is shipped, you will receive an email with tracking information.
HOW CAN I MAKE CHANGES TO MY RED GLASS SOCIETY MEMBERSHIP?
Please visit your Account page or you can give us a call at (877) 774-9463 Monday-Sunday 9 am - 6 pm PST to update your account information over the phone.
WHAT DISCOUNTS DO I RECEIVE AS AN RED GLASS SOCIETY MEMBER?
20% discount on all wines purchased.
HOW DO I USE MY MEMBERSHIP DISCOUNT?
Red Glass Society members receive 20% off any purchase made online at TheWineShop.com, while visiting any of our Cellar Door, or by calling us at (877) 774-9463.
HOW DO I CANCEL MY RED GLASS SOCIETY MEMBERSHIP?
We hate to see you go, but if you wish, you may cancel your membership any time before your club billing by logging into your Account page then "My Wine Clubs" and "Manage Subscription".
WHAT HAPPENS IF MY RED GLASS SOCIETY SHIPMENT IS SENT BACK TO THE WINERY?
The shipping service we use will make three delivery attempts before returning the wine to us. If the wine is returned to the winery, we can reship the order for a $15 fee. We suggest that you provide an address that will assure you receive the delivery, such as a place of business, with someone over the age of 21 present to sign for your order.
WHAT IF I END UP WITH A CORKED OR DAMAGED BOTTLE?
In the unlikely event that a bottle arrives damaged or corked (we inspect the wines incredibly closely before shipment), notify us as soon as possible so we can rectify the problem for you.
CAN I SKIP OR POSTPONE A CLUB SHIPMENT?
Yes. You will receive an email notification 10 days prior to billing, notifying you that your customization window is now open. At this time, you can choose an alternate shipping date or to skip the shipment altogether. You must take a minimum of two shipments per year to maintain an active status and your benefits.
CAN I CUSTOMIZE MY SHIPMENT?
You bet! You will be sent a link to view your shipment online 10 days prior to billing when the customization window opens. You will be able to add more wines or swap out wines to ensure you get the wines you want in every shipment.
CAN I PICK UP MY CLUB SHIPMENT AT THE WINERY?
We do not offer a will-call option at this time.
HOW DO I MAKE A RESERVATION FOR MY CLUB MEMBER EXPERIENCE?
Red Glass Society members receive complimentary Reserve Tastings for two adults at any of our Cellar Doors: Beaulieu Vineyard, Beringer Vineyard, Sterling Vineyards, Provenance Vineyards, Hewitt Vineyard, Etude Winery, Chateau St. Jean & Stags' Leap Winery. Reservations for all visits to our cellar doors are required and can be made by calling us at (877) 774-9463 Monday - Sunday 9 am - 6 pm PST.